Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Creator", or "you") and ReportIT, Inc. ("ReportIT", "Company", "we", or "us") governing your access to and use of the ReportIT platform, website, APIs, and all associated services (collectively, the "Service").

By creating an account, connecting a social media account, or using any part of the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

To use ReportIT, you must:

• Be at least 16 years of age (or the age of digital consent in your jurisdiction).
• Have a valid social media business or creator account on a supported platform (Instagram, Facebook, or YouTube).
• Provide accurate and complete registration information.
• Not be prohibited from using the Service under applicable law.

Registration

You must create an account with a valid email address and phone number. Phone verification via OTP is required to activate your account. You are responsible for maintaining the confidentiality of your credentials.

Account Responsibility

You are solely responsible for all activity that occurs under your account. You agree to notify us immediately at support@report.it if you become aware of any unauthorised access or security breach.

Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms, engage in fraudulent activity, or abuse the platform in any way.

What We Provide

ReportIT provides an AI-powered comment moderation service that connects to your social media accounts via authorised APIs. The Service analyses public comments for toxicity, applies automated moderation rules, and generates reports and strike records for violating users.

Limitations

• ReportIT operates based on probabilistic AI models. Moderation decisions may not always be accurate.
• We are not liable for missed or incorrect detections.
• Service availability is subject to API access granted by Meta, Google, and other platforms, which may change at any time.
• We do not guarantee 100% uptime and are not liable for service interruptions.

AI Moderation Disclaimer

The AI toxicity analysis tool is provided as an assistive technology and should not be the sole basis for taking action against any individual. You are responsible for reviewing moderation decisions and exercising your own judgment.

When you connect your social media accounts to ReportIT, you agree that:

• You have the authority to connect those accounts and grant ReportIT access.
• You will comply with the terms of service of all connected platforms (Meta, Google, etc.).
• You will not use ReportIT to violate any platform's policies, including by mass-blocking users without cause.
• ReportIT's ability to operate is contingent on continued API access from third-party platforms, which we do not control.

Billing

Access to certain features of ReportIT requires a paid subscription. Subscriptions are billed monthly or annually in advance. All payments are processed securely by Stripe and are subject to Stripe's terms of service.

Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel, you will retain access to paid features until the end of your current billing period.

Price Changes

We reserve the right to change our pricing at any time with 30 days' prior notice to subscribers.

Free Tier

We may offer a free tier with limited functionality. Free tier access may be modified, limited, or discontinued at any time without notice.

You agree not to use ReportIT to:

• Violate any applicable local, national, or international law or regulation.
• Harass, threaten, or harm individuals based on moderation outputs.
• Attempt to reverse-engineer, decompile, or access our AI models or backend systems without authorisation.
• Scrape, collect, or export data from the platform in bulk without written permission.
• Introduce malware, viruses, or any disruptive code.
• Use the platform in any way that could damage, disable, or impair our servers or infrastructure.
• Misrepresent your identity or affiliation when using the Service.

All content, design, code, AI models, branding, and materials on the ReportIT platform are the exclusive property of ReportIT, Inc. and are protected by copyright, trademark, and other applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business purposes only. You may not copy, distribute, or create derivative works from our platform without express written consent.

Any feedback or suggestions you provide to us may be used by ReportIT without obligation or compensation to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

REPORTIT DOES NOT WARRANT THAT:

• The Service will be uninterrupted, error-free, or secure.
• Results obtained from the AI moderation will be accurate or reliable.
• Any defects or errors will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPORTIT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, goodwill, or business opportunities.
• Damages arising from incorrect or missed AI moderation decisions.
• Damages arising from unauthorised access to your account.
• Damages arising from changes to or discontinuation of third-party platform APIs.

In no event shall our total liability to you exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.

You agree to indemnify, defend, and hold harmless ReportIT, Inc. and its affiliates, officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability. We may also update these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of the Service after changes constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in India.

For questions about these Terms, please contact: